A promise you can count on

We stand behind our people, product, and processes with a customer service program that showcases our commitment to quality and craftsmanship, including an industry-leading limited warranty1 on all Thomas James and Trademark by TJH homes. We proudly offer the following warranty coverages:

10-year warranty against Structural Defects or Soils Related Issues2

10-year warranty against damage caused by Unintended Water

4-year warranty against Failures in the covered Systems

1-year warranty against deficiencies in the Fit and Finish Components

To access your warranty, home plan, specs and maintenance checklist, sign in to your homeowner portal.


1 This Limited Warranty does not cover consequential or incidental damages. The Warrantor’s total aggregate liability of this Limited Warranty is limited to the Final Sales Price listed on the form used to procure the Limited Warranty. Thomas James Homes makes no other implied warranty or any other warranties, express or implied, in connection with the sale of the home and all such warranties are excluded, except as expressly provided in the Limited Warranty.

2 All Capitalized terms shall have the meaning as defined or prescribed to them in the Limited Warranty applicable to the actual home purchased.

Warranty Helpline

Issues don’t always happen at convenient times. Call our 24/7 helpline to speak to a customer service representative whenever you need us most.

(855) 750-2665

Relations Line

We’re committed to being a great neighbor. If you have a concern or question related to a Thomas James Home project in your community, drop us a line.

(877) 840-9040

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