Thomas James Homes, the largest single-family replacement home builder in the country with more than 500 homes in production and divisions in Southern California, Northern California, the Pacific Northwest, and Arizona, today announces its partnership with Virtuo, a home concierge platform. TJH homeowners will receive the benefit of a personal concierge and mobile app to help make their move more simple, organized and stress-free, further complementing TJH’s end-to-end service and holistic capabilities.
“Thomas James Homes continually seeks avenues to craft exceptional experiences that enhance our connection with our valued homeowners. Recognizing the monumental strain and how meticulous the home buying process is, we identified Virtuo as the ideal partner to make a meaningful impact. Their integrated model not only aligns effortlessly with TJH but also offers turnkey solutions tailored to our homeowners, allowing us to fulfill our commitment to excellence and innovation.”
– Gina Nixon, Head of Customer + Brand Experience
Whether Thomas James Homes customers are transitioning into a new residence or upgrading to a replacement home, they are faced with a myriad of details to manage, including storage arrangements, cleaning services, utility setup, and media services, among others, and Virtuo simplifies these tasks. Thomas James Homes homeowners can easily connect with their personal concierge, who efficiently handles all the details and oversees the entire process. This streamlined approach offers a hassle-free experience, delivering the elevated level of service that valued consumers have come to expect.
“We are excited to partner with Thomas James Homes. It is evident that TJH is keenly focused on providing exceptional experiences to their homeowners and we’re honored to be chosen to be a part of that. Our concierge platform has been honed over many years and with tens of thousands of homeowners. We’re looking forward to having our real, human concierge work with TJH’s customers to make their move seamless.”
– Casey Kachur, CEO of Virtuo
Virtuo will complement TJH’s Private Client Group – a dedicated sales team that supports the company’s BUILD by TJH (TM) solution. With a commitment to fast-track access to coveted neighborhoods, TJH is emphasizing the BUILD offering, which enables homeowners to unlock the potential of their existing homesite by tearing down their old home and rebuilding a new, more functional one in its place—all with guaranteed quality, pricing, and on-time delivery. The BUILD solution also enhances the square footage and value of the existing home and drastically simplifies the traditional custom homebuilding model. Two main key differentiators are TJH’s ability to guarantee price upon contract execution and on-time delivery within 12 months of starting construction achieved through an integrated and thoughtful process that includes architecture, design, permitting, and construction management. Partnering with Virtuo elevates TJH’s promise by providing our homeowners with interim housing solutions, moving support and more, bringing the experience full circle.
