Tjh Hero Gina Nixon@2x
Meet Gina Nixon, Head of Customer + Brand Experience at Thomas James Homes

Gina Nixon, Head of Customer + Brand Experience at Thomas James Homes, was the featured guest on the 160th episode of The Home Builder Digital Marketing Podcast hosted by Greg Bray of Blue Tangerine and Kevin Weitzel of OutHouse. In the episode, Gina discusses how putting customers first improves every aspect of the TJH homebuilding process. 

A top priority of TJH is to understand each of its customers by taking the time to listen and gain insights into what is important to them. By truly understanding a customer’s unique wants and needs, the TJH team can recommend the right elevation and design collection among its expertly-crafted library of homes.

We have the attitude, whether you’re the CEO or you’ve got your hands dirty building homes every day, every one of us owns that customer experience.

—Gina Nixon, Head of Customer + Brand Experience, Thomas James Homes

By fostering long-term relationships with homeowners, TJH is able to gain insights that improve all aspects of its business. Gina says the key is to be brave enough to ask existing homeowners about their experiences and listen openly to their honest answers.

Invite them to spend some time in a space that’s comfortable and ask them questions. They will share. They will talk. You’re going to hear some things you probably don’t like, but maybe you need to hear so you could make some adjustments. At the same time, you’re going to be overwhelmed by how happy most people really are.

—Gina Nixon, Head of Customer + Brand Experience, Thomas James Homes

The Home Builder Digital Marketing Podcast is the winner of The Nationals Silver Award 2022 for Best Professional Development Series.

Episode 160

Episode 160: Putting customers first strengthens business - Gina Nixon

The Home Builder Digital Marketing Podcast, April 12, 2023

Gina Nixon of Thomas James Homes joins Greg and Kevin, hosts of The Home Builder Digital Marketing Podcast, to discuss how putting customers first strengthens every aspect of a home building business.

Media inquires

If you are working on a story about us or have a request for comment, please contact our PR team.

C & R
(209) 918-6245

Related media

TJH home featured in Good Housekeeping

Thomas James Homes enhances the home buying experience through strategic partnership with Virtuo

Let's Connect

We’re here to help

Select the TJH solution you’d like to learn more about and start your new home journey today.

  • Southern California
    • Balboa Island
    • Bel Air
    • Beverly Grove
    • Beverly Hills
    • Beverlywood
    • Brentwood
    • Castle Heights
    • Cheviot Hills
    • Corona Del Mar
    • Costa Mesa
    • Culver City
    • Culver City West
    • Del Rey
    • East Bluff
    • Encino
    • Fairfax
    • Hermosa Beach
    • Huntington Beach
    • Little Holmby
    • Los Feliz
    • Manhattan Beach
    • Mar Vista
    • Mid City
    • Mid Wilshire
    • Newport Beach
    • North Hollywood
    • Pacific Palisades
    • Palms
    • Port Streets
    • Rancho Park
    • Redondo Beach
    • Santa Monica
    • Sherman Oaks
    • Silverlake
    • Studio City
    • Valley Village
    • Venice
    • West Hollywood
    • Westchester
    • Westwood
  • Northern California
    • Alamo
    • Cupertino
    • Lafayette
    • Los Altos
    • Menlo Park
    • Mountain View
    • Palo Alto
    • Redwood City
    • San Carlos
    • San Jose
    • Walnut Creek
    • Willow Glen
  • Pacific Northwest
    • Alki
    • Ballard
    • Bryant
    • Capitol Hill
    • Central District
    • Crown Hill
    • Eastlake
    • Fremont
    • Genesee
    • Green Lake
    • Kirkland
    • Laurelhurst
    • Madison Park
    • Magnolia
    • Queen Anne
    • Ravenna
    • Seaview
    • South Lake Union
    • University District
    • View Ridge
    • Wallingford
    • Wedgwood
  • Colorado
    • Belcaro
    • Berkeley
    • Bonnie Brae
    • Cherry Creek
    • Cory - Merrill
    • West Highlands
  • Arizona
    • Arcadia
    • Arcadia Lite
    • Scottsdale

Thomas James Homes (TJH) is the single-lot homebuilder unlocking invaluable access to new homes in the coolest neighborhoods. With more than 350 homes in annual production and divisions in Southern California, Northern California, the Pacific Northwest, Colorado, and Arizona, TJH builds design-driven homes in communities within major metro areas where new construction is rare and in demand. Its customer-centric new home solutions include options to build a new home on an existing homesite, customize a pre-construction home, or buy a market home curated by in-house design experts. Committed to long-term trade partnerships and recognized by the National Association of Home Builders for its award-winning agent program, TJH exists to help everyone in its marketplace thrive.

© 2024 Thomas James Homes, LLC., All rights reserved.

Skip to content